Return Policy

(A consumer is any natural person who performs a legal act which is predominantly not attributable to their business or independent professional activity.)

Information on Withdrawal
Right of Withdrawal
You have the right to withdraw from this agreement within 30 days without giving any reason.
The withdrawal period is 30 days from the date:

• on which you, or a third party designated by you (other than the carrier), took possession of the goods, insofar as you ordered one or more goods in a single order and they were delivered simultaneously;

• on which you, or a third party designated by you (other than the carrier), took possession of the last goods, insofar as you ordered multiple goods under one order and these were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement by means of a clear statement. This can be done by e-mail: support@cuzara.com.
You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal
If you withdraw from this agreement, we shall reimburse all payments received from you, including delivery costs (except for additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 30 days from the day on which we are informed about your decision to withdraw from this agreement.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return the goods without undue delay and in any event no later than 30 days from the day on which you communicate your withdrawal from this agreement to us. The deadline is met if you send back the goods before the period of 30 days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Reasons for Exclusion and Expiry of the Right of Withdrawal
The right of withdrawal does not apply to agreements:

• for the supply of goods that are not prefabricated and that are manufactured according to the consumer’s specifications or clearly personalized;

• for the supply of goods which are liable to deteriorate or expire rapidly;

• for the supply of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the contract, but which can only be delivered after 30 days and whose value depends on fluctuations in the financial market beyond the trader’s control;

• for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for agreements:

• for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

• for the supply of goods which, after delivery, are inseparably mixed with other goods due to their nature;

• for the supply of audio or video recordings or computer software in a sealed package if the seal was broken after delivery.

Example of a Withdrawal Form
Please contact us first at the following e-mail address before returning the goods: support@cuzara.com.
The return address on our packages is not the address for returns. Upon request, you will receive our return address by e-mail.

If you wish to withdraw from the contract, please fill out the form below and send it to us by e-mail.

Withdrawal Form
I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*)

Ordered on: () ______________
Received on: () ______________
Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date: ______________
(*) Delete as appropriate.